SHIPPING
At this time, Swim Shop offers shipping calculated by the weight of your items.
We offer FREE SHIPPING for all domestic orders over $40, and FREE SHIPPING for international orders over $220.
Hawaii orders may arrive between 3-5 days of shipment date. For the continental United States, packages may arrive between 3-7 days of shipment date.
For Canada, we offer rates starting at $16.00 for parcels under 16 ounces and price increases slightly as the weight increases. Packages may arrive between 5-10 days of shipment date.
For other countries, we offer rates starting at $23.00 for parcels under 16 ounces and price increases as the weight increases. Packages may arrive between 6-10 days of shipment date.
At this time, we allow international shipping to the United Kingdom, New Zealand (Aotearoa), Japan, Brazil, Columbia, and Australia. If you'd like your country to be added to our list, please send us an email before you place an order.
By placing an order for international shipping, the customer agrees to pay all taxes and customs duties when the package arrives in said country. Packages that must be processed through customs may take extra time, so please allow for this when trying to estimate a delivery date. Swim Shop is not responsible for these additional costs.
Once your order has been shipped, you will receive an email with your tracking number. Please allow up to 24 hours for your tracking number to show any updates.
Swim Shop is not responsible for lost or stolen packages that are confirmed delivered by tracking. The customer is responsible for any loss or damage of these items; please contact the carrier to file a claim.
Processing
Please allow 1-3 days for processing. If there is a problem with your order, we will notify you via the phone number and email provided. In this case, processing may take longer dependent upon client response. We appreciate your patience and cooperation!
Additional Questions
For any additional questions concerning shipping, please feel free to email us or for immediate assistance, give us a call at: 808-354-6287